Tag: E-Commerce

The Bureau of Indian Standards has released draft standards titled "E-commerce – Principles and Guidelines for Self-Governance" dated January 2025 (herein after referred to as the "Guidelines"). These Guidelines are imperative for the self-governance of e-commerce entities, ensuring fairness and transparency for all stakeholders including consumers and businesses. ......

In recent years, the digital payments space has grabbed eyeballs across India, with the upsurge in the use of debit cards, credit cards and UPI payments. The increase in the use of digital payments can be largely attributed to the increase in access to the internet, e-commerce websites, mobile applications and the pandemic that forced several individuals to shop online, even for basic necessities. ......

How many times have you resorted to tweeting or posting on Facebook, trying to grab the attention of a particular seller or brand for an online shopping transaction gone wrong? The newly notified Consumer Protection (E-Commerce) Rules, 2020 ("Rules") that were notified on July 23rd, 2020 may just be the answer to your troubles. These Rules, which have been issued pursuant to the enactment of the Consumer Protection Act, 2019 ("Act"), lay down stricter, tougher requirements for e-commerce entities/ electronic retailers to follow. ......